Privacy Policy

Last updated: 15 April 2026

This Privacy Policy explains how FlowOptima Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our website or engage with us.

We are committed to handling personal data transparently, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who we are

    Company name: FlowOptima Ltd

    Registered in: United Kingdom

    Contact email: enquiries@flowoptima.co.uk

    For the purposes of data protection law, FlowOptima Ltd is the data controller of any personal information collected through this website.

  2. What personal data we collect

    We only collect personal data that is necessary and proportionate. This may include:

    • Identity and contact details – your name, email address, and company name.
    • Enquiry information – the details you submit through our contact or consultation request forms.

    We do not collect special category (sensitive) personal data, and we do not track or profile your activity on our website.

  3. How we collect personal data

    • Forms submitted on our website
    • Direct contact via email

  4. How we use your personal data

    • To respond to enquiries and consultation requests
    • To communicate with you about our services
    • To improve our website and understand how it is used
    • To comply with legal or regulatory obligations

    We will only use your data for the purpose for which it was collected, unless we reasonably consider another use compatible with that purpose.

  5. Lawful basis for processing

    Under UK GDPR, we rely on the following lawful bases:

    • Consent – where you have actively chosen to provide your details
    • Legitimate interests – where necessary for running and improving our business
    • Legal obligations – where processing is required by law

  6. How we store and protect your data

    We take appropriate technical and organisational measures to protect personal data, including secure systems, access controls, and reputable service providers.

    Personal data is retained only for as long as necessary to fulfil its purpose or meet legal requirements.

  7. Sharing your data

    We do not sell your personal data.

    We may share personal data with trusted service providers (such as website hosting, email, or analytics providers) only where necessary and under appropriate safeguards.

  8. Cookies and analytics

    Our website does not use analytics or tracking cookies, and we do not profile visitor behaviour.

    If we use any cookies, they are strictly necessary for the website to function. Where we introduce any non-essential cookies in future, we will update this policy and seek your consent first.

  9. Your data protection rights

    You have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate or incomplete data
    • Request deletion of your personal data
    • Object to or restrict processing
    • Withdraw consent at any time

    To exercise these rights, contact enquiries@flowoptima.co.uk.

  10. Data retention

    Personal data is retained only as long as necessary for business, legal, or regulatory purposes and is securely deleted when no longer required.

  11. Changes to this policy

    We may update this Privacy Policy from time to time. Updates will be posted on this page and the revision date updated accordingly.

  12. How to contact us or raise a concern

    If you have questions about this policy or how we handle data, contact:

    Email: enquiries@flowoptima.co.uk

    You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).